Smishing is when a fraudster tries to get your information via text. Scammers may pose as the IRS, a utility company, tech support, a real estate company, or even a friend or relative who “needs help”. The common thread in these scams is that they often demand immediate payment. By forcing you to act quickly, you are less likely to question the request. Don’t be rushed.

SunPass wants to remind customers to be careful of text messages or other communications that demand immediate payment for unpaid toll balances. These messages often pressure customers to make a quick payment to avoid late fees and include a link to a fake website to collect personal information.

Please note that SunPass does not send these messages. If you receive an unexpected text or message asking for immediate payment, do not click on the link. Instead, log into your account via sunpass.com to view your account information. If SunPass needs to contact its customers, it will appear as follows: Email: customerservice@sunpass.com or noreply@sunpass.com Text: 786727

SunPass will never ask for immediate payments or urgent actions via text. If in doubt, call SunPass at 1-888-865-5352 or email: TPK.SunPass_fdot@dot.state.fl.us for assistance.